Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • TL

    “The customer service from your staff and agents is superior. Always very timely and happy to help. I also feel the rates and products you offer are some of the best of found over the years. Thanks for continuing to serve your community!”

  • RG

    “Your agency has always treated us right. And this time as I was adding another vehicle to my policy this has been the easiest time I think in over what 20+ years to add the vehicle. Not only did your tried to contact me via phone and when she couldn’t get ahold of me we did things by email.. ”

  • KN

    “CRIA was big on communication and listening to my needs. They were able to line up policies quickly for a multitude of my different insurance needs with little interruption to my schedule. They’re great people.”

  • NW

    “Great Personal Service!”

  • RR

    “What I love about Capital Region is the fast service. Every time I call and request a change, update, upgrade, ask for a new id card or any other reason someone will take care of it right there and then. I have my home, business and car insurance through capital region and I won’t go anywhere els.

  • BA

    “CRIA provides very professional and timely customer service, and also provided clear answers to any questions I had.”

  • RC

    “Friendly, professional, and expedient service. You helped us make the transition from another insurer extremely easy. ”

  • DC

    “Your attention to customer service is veryimportant you do it very well I always feel welcomed informed and satisfied after I’ve spoke with you”

  • RR

    “What I love about Capital Region is the fast service. Every time I call and request a change, update, upgrade, ask for a new id card or any other reason someone will take care of it right there and then. I have my home, business and car insurance through capital region and I won’t go anywhere els. ”

  • VI

    “The agent is super. Goes out of way to solve a problem and make things better. Never had a problem with a claim . ”

  • MM

    “Capital Region has been providing my business and personal insurance for over twenty years. Many other insurance companies have asked for my business over the years and tell them that I am not interested in changing carriers. I receive great coverage and prompt professional service at competitive rates

  • JD

    “Great customer attention and very knowledgeable and friendly service.”

  • CE

    “Anytime I have a senior moment, and need answers regarding my account, or need any changes for whatever reason, the service is prompt and completed with one call, Great Service Always. ”

  • SC

    “I love working with Jenn Wall – she’s very helpful and responds to me in record time!”

  • BK

    “Excellent pricing and communication.”