Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • RR

    “What I love about Capital Region is the fast service. Every time I call and request a change, update, upgrade, ask for a new id card or any other reason someone will take care of it right there and then. I have my home, business and car insurance through capital region and I won’t go anywhere els.

  • MM

    “Capital Region has been providing my business and personal insurance for over twenty years. Many other insurance companies have asked for my business over the years and tell them that I am not interested in changing carriers. I receive great coverage and prompt professional service at competitive rates

  • JD

    “Great customer attention and very knowledgeable and friendly service.”

  • BK

    “Excellent pricing and communication.”

  • MM

    “Capital Region has been providing my business and personal insurance for over twenty years. Many other insurance companies have asked for my business over the years and tell them that I am not interested in changing carriers. I receive great coverage and prompt professional service at competitive rates”

  • MM

    “what I like most about Capital Region Insurance is that my questions are answered quickly. I never have to hear that “oh, the main office didn’t get back to us yet.” Your employees get the answers or follow up themselves to get what is needed.”

  • PW

    “I love Jenn Wall! She gives excellent customer service! She is simply the best! Whenever I have requested assistance with a product or service, she has delivered, and that’s why I love my insurance agent.”

  • KL

    “Logan could not be more helpful. Great agency, great people.”

  • RB

    “We obtained a quote from Jen and it was half the cost of the policy we had through another insurance company, for the exact same coverage. Jen was easy to work with and we are very satisfied with our new policy.”

  • JC

    “The process of switching insurance companies can be difficult and confusing. Jen Wall made it a breeze. She explained everything In layman’s terms and was very quick to respond to questions and concerns. ”

  • ES

    “’you are always on top of things and answer any question and provide immediate solutions ”

  • NB

    “Communication and customer service were both great. Follow up was great, which can sometimes be overlooked.
    And most importantly, the price for both my policies was great and the main reason I switched. ”

  • OO

    “Quick response when called upon”

  • TB

    “Mandy looks after us like Family ”

  • DM

    “Your staff has always been very helpful and quick to respond to inquiries.”